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Governments Practitioners Public

Contact Centre Services


We own and operate a state-of-the-art modern contact centre that provides multi-channel services for government customers. It includes a fully integrated multi-media contact management system that allows users to choose live-voice, webchat, chat-bot or IVR interactions.

Call centre representatives with two young females and a male speaking through headset

Our contact centre is the hub of most activities related to our current contracts. Governments can also divert overflow transactions from their systems to our highly trained and secure centre where multilingual agents will meet callers’ needs.

We customize how calls flow from governments’ centres to ensure optimal response time and service levels.


  • Local number (TTY/TTTD service)

  • Voicemail

  • Chatbot & IVR


  • Email

  • Secure Portal for registered users (as appropriate)


  • Local and Toll-free fax numbers

  • Secure virtual fax machine


  • PO box

  • Handles inbound and outbound mail

  • Established partnership with PHIPA certified fulfillment house for large-scale mailings

Contact Accerta to Learn More

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