4 Reasons Why Digital Healthcare Claims Management Is the Future
26 May 2022
Technology has transformed the way that we live and revolutionized industries across the world. Arguably, none more so than healthcare. From pioneering new surgeries to the digitization of medical records and beyond, technology has allowed us to live longer and healthier lives.
While there has been talk among healthcare professionals about moving aspects of healthcare to a digital format, the COVID-19 pandemic has further forced this shift. The way doctors and medical personnel interact with patients, process documents and conduct consultations have now changed.
To accommodate this shift, healthcare claims management will need to take a “digital-first” approach moving forward, with less paper, less room for error and less person-to-person contact with documents.
Let’s review the unique challenges of healthcare claims management and the opportunities presented by going digital.
1. DIGITAL HEALTHCARE CLAIMS MANAGEMENT REMOVES CHANCES FOR ERROR
A core concern with healthcare claims and healthcare claims management is how many steps are involved when it comes to submitting and managing health claims on paper. This results in an increased risk for human error, such as:
- Information written on a form can be misspelled, or have illegible handwriting
- Forms can be lost in the mail or lost in a pile on a desk
- Filing and processing paper forms is an expensive and time-consuming process
- Paper forms sitting on a desk can have liquids spilled on them or can be easily misplaced
Moving healthcare claims and healthcare claims management to a digital platform drastically reduces human error by standardizing legibility and format while ensuring documentation is safely preserved, organized and readily retrievable at all points of contact.
2. DIGITIZING HEALTHCARE CLAIMS MANAGEMENT SAVES TIME AND MONEY
The demand for digitizing healthcare claims is higher than ever. With the medical field working overtime, it is of utmost importance that we streamline healthcare claims management in order to maximize both efficiency and accuracy.
The chaos caused by the COVID-19 pandemic tested our healthcare system, showing that there is much room for improvement in how we handle healthcare claims. From data input through to payment, digitizing each step of the healthcare claims process can streamline the healthcare claims management process and save costs.
3. DIGITAL HEALTHCARE CLAIMS MANAGEMENT PUTS CONSUMER PREFERENCES FIRST
Without a doubt, we live in a world geared toward convenience. Fast food, online banking, and grocery pick-ups are just a few examples of how every industry now puts consumer convenience as a top priority in how they structure their delivery.
So, it is no surprise that moving healthcare claims and healthcare claims management online is something that was already in the works long before the world shut down following the onset of the COVID-19 pandemic. But as human interactions became increasingly limited and risky for those wary of contracting COVID, what was once a possible option is now the only option for many.
Providing equitable healthcare services and access means we must ensure that people with a preference or necessity for digital interactions are able to submit healthcare claims online. This requires the support of a robust healthcare claims management system.
4. DIGITAL HEALTHCARE CLAIMS MANAGEMENT MAKES SECURITY AND SAFETY A TOP PRIORITY
The security of your personal information is always a concern when it comes to online transactions, and rightfully so. However, as data security technology improves, so does the safety of sites where personal information is submitted.
When submitting healthcare claims online, it is important to use a company with a robust set of privacy and security policies, which outline protocols to meet the highest standards for personal information protection. These policies align with statutory requirements as well as standards and guidelines outlined by the Information and Privacy Commissioner of Ontario.
But it is not just the safety of the patient and their personal information that is a priority when digitizing healthcare claims and healthcare claims management, the physical safety of healthcare workers matters, too. As businesses return to in-person work and health practitioners reopen their offices amid the ongoing pandemic, paperless claims will minimize contact among healthcare administrators and keep employees safe.
DIGITIZE HEALTHCARE CLAIMS MANAGEMENT WITH ACCERTA
At Accerta, our digital healthcare claims management system is designed to put your experience first. With tools like our Eligibility Verification Portal via AccertaWorX, practitioners can continue to submit claims, mitigating exposure risks to employees and the public while also satisfying personal preferences.