Requesting Accommodations and Alternative Formats

In accordance with the requirements of the AODA, a copy of this Accessible Customer Service Policy, which includes information regarding the Company’s feedback process, is made available by posting it on the Company’s website. On request, the Company will provide documents, or the information contained in documents, to a person with a disability in an accessible format or with communication support, in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

In particular, we are committed to providing accessible invoices to all people to whom we issue invoices. For this reason, invoices will be provided in alternate formats upon request. We will answer any questions about the content of the invoice in person, by telephone or e-mail, in accordance with our Privacy Policy.

Contact Accerta’s Health Policy Specialist to coordinate.